Testimonials | Pool World Spokane

I would also like to thank Lance for his excellent service. He, plus several of the other technicians, were able to provide the correct parts and outstanding service we needed for our hot tub that we did not originally purchase from Pool World. When it comes time to purchase another tub in the future, we will be returning to Pool World. We will also be referring our friends and family.

We are so please with the new pool your company installed here at the Valley YMCA. Our attendance is at record setting levels.

I’d like to thank Lance Strasser for his help in selecting a hot tub. Lance was friendly, knowledgeable and professional. Not only did Lance put us in contact with an electrician, he saw to it the the tub was delivered on time, and made operational. The whole experience couldn’t have been any better. From time to time we see Lance or he will call or send a quick note to see how things are and if he can provide any additional service. When I up grade I’m going back to see Lance.

My husband and I have been long-time customers of Pool World. In fact we have purchased four hot tubs over a several year period. We have experienced consistent and exceptional customer service from all Pool World staff and especially from Lance Strasser of the Central Store. We have appreciated being able to work with familiar staff who understand what we are looking for. Our deliveries have been without problems and the delivery staff was professional and eager to answer our questions. Thank you Pool Word and thank you Lance Strasser for the excellent customer service you provide to our community!

We decided to buy a hot tub after months of discussion and online research in the hopes that it would help take the edge off the long winter months of the Northwest. That is how we found ourselves at Pool World of Spokane. Upon entering the store, we were surprised at the number of Hot Tubs on display and by display, I mean fully filled and operational. We browsed alone for a few minutes and then we were approached by Kevin. We did the usual song and dance  just looking and might be in the market for a Hot Tub. This wasn’t our first rodeo and we wanted to have some options. Kevin did not let that deter him and over the next hour, he treated us to a first class tour of all the Hot Tubs Pool World had to offer. Kevin focused on the lifestyle with an emphasis on the health benefits of Hot Tubs. We asked for informational pamphlets, which he provided in the form of a professional brochure. We promised to get back and he took us at our word. We went home and discussed our options but essentially the decision to buy from Pool World had been made. We gave Kevin a call. At our next visit, we looked at two Hot Tubs with Kevin giving us the pros and cons of each. After settling on a hot tub, we sat down at a table to discuss financing, installment, and maintenance. Financing was easy, as we had planned for this purchase. As with any purchase of this nature there were extras thrown in, not to entice to buy but as appreciation for buying. Kevin arranged for delivery of the Hot Tub and setup, including giving us the name of an Electrical Contractor who would take care of all of those arrangements at an agreed upon price. The big day arrived and the Hot Tub showed up with a team of five to install it. Once the installation was complete to include filling we were given a complete tutorial on operation and chemical balance. That was 5 months ago. We use our Hot Tub most every day to include sub-freezing and snow days. Our winter attitude has been positive and it has provided us an opportunity to have a lot of quality time as a family. Our children love it; our family loves it, and more and more our friends show up with the swimsuit when they come over. A great decision for us made easy by Kevin and the Pool World Team. Thanks! Neil and Liz.

It is always a pleasure to do business with a company that stands behind their work. We truly appreciate it, and look forward to continued years of business with your company.

We have been using Pool World for 8 years. Lance has always provided above and beyond customer service when we are in the store asking questions. Both Grady and Casey are extremely helpful with product guidance based on water sample results. The service department has been very accommodating and conscientious on site when opening or closing our pool. When there are many choices for pool needs the fantastic personal service in addition to their products is what keeps us loyal! Keith and Kristen B.

I want to thank Dan M., Mgr of the Country Homes North Store, and his staff. They are always very professional and helpful. Recently, I had a problem with my Hot Springs Spa. Dan went out of his way to help me toubleshoot the problem, provide the right part and gave me guidance with the repair. This is a great example of exceptional Customer Service and I appreciate it! Thank-you, Dan!  

We would never consider going anyplace but Pool World to buy a hot tub or for our supplies. They are always the friendliest and most helpful people. When windstorm hit Spokane and a tree landed on top of our hot tub, just one phone call and Samantha had a copy of our original invoice to us, so we could give it to our insurance agent. She was so helpful, kind and understanding. Thanks Samantha!! You are the best!

All in all I have been very happy with Pool world. Anytime I’ve needed help testing my pool water or had questions about how to take care of it, they are knowledgeable and quick to help. Samantha is the lady that usually helps me and every time she’s been amazing! My fiancé and I purchased a hot tub from here after being so impressed and pleased with the level of customer service we received with the pool and we are happy we did. One of the speakers was out in the hot tub and after we called, they sent someone out within days to fix it. You can buy a hot tub anywhere but, if you want quality and outstanding customer service to go along with your pool or hot tub purchase, Pool World is the best place to go!

Got back from college for the summer and my mom was having lots of problems with our pool, getting massive algae blooms and we could never seem to get the chemicals right. With the help of the Pool World staff (shoutout to Kyle) we were guided step by step on how to get the water perfect again. After the water was good, they helped us switch from chlorine to Softswim which has been much easier to maintain (not to mention cheaper) and it has been amazing. I also appreciate how fast they memorized the specs of our pool and were on a first name basis after only the first few times visiting, very personable and friendly staff.

We have nothing but great things to say about Pool World in Spokane Valley!! We went there to get information on a Big Green Egg grill and Brice was so helpful and knowledgeable ! We made the purchase that day and we Love our Egg!! 3 months later we had a problem with the Egg and Brice and his team took care of it within 2 hours! We couldn’t be happier with the customer service we’ve had from the crew at Pool World and won’t shop anywhere else for our Egg accessories and charcoal. Our experience with them has been spectacular and we appreciate their courtesy, competence and professionalism! We keep going back because we know we’ll get treated right and we’ll be confident in any purchase from Pool World in Spokane Valley!