Customer service and satisfaction is what Pool World is built on. We sincerely hope your experience with Pool World has been one of excellent customer service and satisfaction. We want to hear about your experience, BAD or GOOD. Of course we are hoping for the latter.
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Hot Springs spa is as advertised,great service from kyle at pool world.Spa was delivered on time which in today's world is quite surprising... use it almost everyday
Posted: January 29, 2017
When my hot tub heater would not turn on a lady at Pool World tried to talk me through diagnosing the problem over the phone in order to save me a lot of money. I could not fix the problem in it and it ended up being rather complicated. The service worker was very nice and did a good job
Posted: January 27, 2017
I bought a house 7months ago that had an existing hot tub. I had no idea how to maintain it so I called Pool World and talked to a salesman named Shane. He talked me thru filling it and checking all of the filters. Hot tub is up and running. Didn't know much about the chemicals so I brought in a water sample and Shane showed me what to add and how much and how often. He was very helpful and haven't had a problem since. Thank you Shane thank you Pool World
The staff at Pool World would have received ‘5’ star rating but I believe you can always do something to improve your service & performance - furthermore, Dan, the North Store Manager must feel the same - his example thr...read more